Returns & Exchanges – Run To Formal

At runtoformal.com, we want you to feel confident with every purchase. If an item does not meet your expectations, we offer a straightforward return process to help ensure a smooth shopping experience.

Return Eligibility

Returned items must be unworn, unused, and in their original condition. Shoes should be returned in the original packaging and must not show signs of wear, damage, or alteration. Items that are returned without original packaging or that appear worn may not be eligible for return.

Return Timeframe

Returns must be initiated within the allowed return window after the order is received. Items returned outside of this timeframe may not be accepted. We recommend reviewing your items promptly upon arrival to ensure eligibility.

Final Sale Items

Certain items may be designated as final sale and are not eligible for return or exchange. These items are clearly marked at the time of purchase. Please review product details carefully before completing your order.

Exchanges

If you would like to exchange an item for a different size or style, availability is subject to current inventory. Exchanges are processed once the original item has been returned and inspected. If the requested replacement is unavailable, an alternative resolution may be provided.

Condition of Returned Items

All returned footwear must be clean, free of wear, and returned with all original components. Items that show creasing, scuffing, or signs of use on the sole or upper may be refused. To avoid damage, we recommend trying shoes on indoors on a clean surface.

How to Start a Return

To begin a return, please follow the return instructions provided through the support resources available on runtoformal.com. Be sure to include all required information so the return can be processed efficiently.

Refund Processing

Once a return is received and approved, refunds are issued to the original form of payment. Processing times may vary depending on the payment provider. Refunds are only issued for approved returns that meet all eligibility requirements.

Order Issues

If you receive an item that is incorrect or arrives with a defect, please report the issue as soon as possible through the appropriate support channels on runtoformal.com. Claims submitted outside the approved timeframe may not be eligible for resolution.

Additional Notes

• Returns that do not meet the stated conditions may be rejected.
• Items returned without proper authorization may not be processed.
• Policies are subject to change without notice.

At runtoformal.com, our goal is to make every step of your shopping experience clear and reliable. Please review this policy carefully before completing your purchase.